Refunds & returns

Returns policy

RehaCare accepts returns for refunds up to 14 days after the purchase date. Once returns are receipted into our warehouse, refunds will be issued within 2–3 business days.

Refunds will be credited back via the original method of payment unless a store credit is requested.

Requirements

• Item(s) are in original condition — original tags and labels still attached.
• The item is in its original packaging (if any).
• The item is unworn, unused and as sold.
• To arrange a return, contact sales@rehacare.com.au for a returns authorisation form.

Do I have to pay for return shipping?

Returns by post are to be paid for by the customer unless the item is faulty. If you have paid with PayPal, you may be able to have the cost of your return paid back to you by PayPal — see PayPal’s return shipping terms for details.

Receiving a refund

Once returns are receipted into our warehouse, refunds will be issued within 3 business days and credited back to your original method of payment.

Credit card refunds may take up to 5 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers and unfortunately we are unable to influence this.

Returns for promotional offers

Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested, promotional offers will not be extended to your new order. Any free promotional items must be returned along with your order if you will no longer meet the terms of the offer.