Privacy policy

We respect your privacy

RehaCare Pty Ltd adheres to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

Collection of personal information

RehaCare Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provide to us directly, or give to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to when you provide feedback, provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us.

How we collect your personal information

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

We may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you, and use your personal information to improve our products and services and better understand your needs.

RehaCare Pty Ltd may contact you by a variety of measures including, but not limited to, telephone, email, SMS or mail.

Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

If there is a change of control in our business, or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by it. Where we disclose your personal information to third parties, we will request that the third party follow this policy regarding handling your personal information.

Security of your personal information

RehaCare Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us.

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information we hold about you, or believe that any information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints about privacy

If you have any complaints about our privacy practices, please send details of your complaint to PO Box 71 Cherrybrook, Sydney, New South Wales, 2126. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to this privacy policy

We may modify this policy at any time, in our sole discretion, and all modifications will be effective immediately upon posting on our website or notice board. Please check back from time to time to review our Privacy Policy.

When you visit our website

When you come to our website we may collect certain information such as browser type, operating system, and the website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, so that we can improve our service.

Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings — however, this may prevent you from taking full advantage of our website. Cookies may also be used to serve relevant ads through third party services such as Google Ads.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only and do not constitute sponsorship, endorsement or approval. RehaCare Pty Ltd is not responsible for the privacy practices of other websites — we encourage you to read the privacy statement of every website that collects personally identifiable information.